The problem
ZOLA Look sells women's fashion through Shopify. The store worked, but the owner could not change it: the previous developer had locked the theme editor down and buried the controls that matter in hidden regions. Every adjustment — a price block, a section order, a piece of copy — had to be requested from the one person who could still reach them.
That is not a technical constraint. It is a commercial one, and it is the reason the engagement started with an unlock rather than a redesign.